Refund policy

Complimentary 30-Day Returns
We want the ritual to feel right. If it doesn't, you have 30 days from the date you receive your order to request a return, and we cover the return shipping.

Unopened Items
Return any sealed item within 30 days for a refund of the product price. There is no limit.

Opened Mists
A scent is personal, and you can't know until you try it. If you open a mist and it isn't for you, tell us within 30 days and choose one: keep the bottle and we'll send you a different scent or give you store credit for the price of the mist, or send it back for a refund of the product price. This applies to one opened mist per customer or household.

The Complete Ritual
An unopened set can be returned for a refund of the product price. If you open the mist from a set and the scent isn't for you, keep the set and we'll exchange the mist for a different scent, or give you store credit for the price of the mist. This counts as your one opened mist.

How to Start a Return
Contact us through our Contact form with your order number, and we'll email a prepaid return label. Returns sent without first contacting us can't be accepted.

Damages and Issues
Please inspect your order when it arrives. If anything is damaged, defective, or incorrect, contact us right away and we'll replace it or refund it in full, including delivery, at no cost to you. These are always covered and don't count toward any limit.

Non-Returnable Items
Gift cards and final-sale items can't be returned.

Exchanges
For unopened items, the quickest way to get something different is to return your item and place a new order. For an opened mist, see Opened Mists above.

European Union 14-Day Cooling-Off Period
If your order ships to the European Union, you may also cancel or return it within 14 days for any reason, without justification.

Refunds
Refunds cover the product price. The original delivery fee is not refunded unless the item arrived damaged, defective, or incorrect. Once we receive your return, we'll let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a little longer to post it. If more than 15 business days have passed since approval, please contact us.