Shipping policy

Processing & Order Fulfillment Times

We craft our products in small batches to ensure the highest quality. We do our best to process and ship all orders as quickly as possible:

  • In-Stock Items: Processed and prepared for shipment within 1 to 2 business days.

  • Made-to-Order Items: If a product experiences high demand and falls out of our immediate stock, we will hand-pour a fresh batch specifically for your order. Please allow 3 to 5 business days for production before these orders ship.

Once your order is processed and dispatched, you will receive a shipping confirmation email containing your tracking information. Please note that delivery times provided at checkout are carrier estimates only and are not guaranteed.

Carrier Selection & Shipping Adjustments

We understand that you choose a specific shipping carrier at checkout for a reason, and we make every effort to ship your order using the carrier you selected. However, we reserve the right to alter or switch the shipping carrier for your order without prior notice under the following circumstances:

  • Carrier Restrictions: If the chosen carrier is unable to deliver to your specific shipping address (such as a PO Box, APO/FPO address, or certain rural and remote locations).

  • Service Disrupted by Labour Disputes: In the event of a postal strike, courier lockout, or major union labour dispute affecting your chosen carrier, we will switch your package to an alternative operational carrier to prevent severe delivery delays.

  • Operational Unavailability: If a carrier becomes unserviceable or temporarily unavailable in your region at the time of dispatch.

If we must switch your carrier, we will always select an alternative method with a comparable or faster estimated delivery timeline whenever possible.

PO Boxes & Rural Deliveries

If you are shipping to a PO Box or a remote rural address, please ensure at checkout that your selected carrier actually services these addresses (for example, Canada Post or USPS). Private couriers (like FedEx, UPS, or DHL) often cannot deliver to PO Boxes. If an incompatible carrier is selected, we will automatically switch your package to an appropriate carrier to ensure successful delivery.

Taxes, Duties & Customs Fees

For international orders, please note that posted shipping prices do not include local taxes, duties, customs fees, or import charges. The recipient is solely responsible for all customs duties, import brokerage fees, and local taxes levied by the destination country.

Lost, Damaged, or Stolen Packages

We take great care in packaging our mists so they arrive safely. However, we know that issues can occasionally happen in transit.

  • Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery at returns@solfata.com with a clear photo of the damaged product and packaging. We will gladly send a replacement at no cost to you.

  • Lost in Transit: If your tracking has not updated for several days and appears lost in transit, please reach out to us. We will open an investigation with the carrier and, if the package is deemed lost, issue a replacement.

  • Stolen or Misplaced Packages: Please ensure you provide a secure delivery address. Once a package has been officially marked as "Delivered" by the carrier, title and risk of loss pass to the buyer. Solfata Ritual is not liable for packages that are stolen from porches or misplaced after delivery. If this occurs, you will need to file a missing mail claim directly with the shipping carrier or your local authorities.

Questions?

If you have any specific shipping requests or questions regarding your address compatibility, please contact our team at ritual@solfata.com before placing your order.