Politique d’expédition

Processing & Shipping Times We do our best to process and ship all orders as quickly as possible. Once your order is processed, you will receive a shipping confirmation email containing your tracking information. Please note that delivery times provided at checkout are estimates only and are not guaranteed.

Carrier Selection & Shipping Adjustments We understand that you choose a specific shipping carrier at checkout for a reason, and we make every effort to ship your order using the carrier you selected.

However, we reserve the right to alter or switch the shipping carrier for your order without prior notice under the following circumstances:

• Carrier Restrictions: If the chosen carrier is unable to deliver to your specific shipping address (such as a PO Box, APO/FPO address, or certain rural and remote locations).

• Service Disrupted by Labour Disputes: In the event of a postal strike, courier lockout, or major union labour dispute affecting your chosen carrier, we will switch your package to an alternative operational carrier to prevent severe delivery delays.

• Operational Unavailability: If a carrier becomes unserviceable or temporarily unavailable in your region at the time of dispatch.

If we must switch your carrier, we will always select an alternative method with a comparable or faster estimated delivery timeline whenever possible.

PO Boxes & Rural Deliveries If you are shipping to a PO Box or a remote rural address, please ensure at checkout that your selected carrier actually services these addresses (for example, Canada Post or USPS). Private couriers (like FedEx, UPS, or DHL) often cannot deliver to PO Boxes. If an incompatible carrier is selected, we will automatically switch your package to an appropriate carrier to ensure successful delivery.

Taxes, Duties & Customs Fees For international orders, please note that posted shipping prices do not include local taxes, duties, customs fees, or import charges. The recipient is solely responsible for all customs duties, import brokerage fees, and local taxes levied by the destination country.

Shipping Protection, Lost, or Damaged Packages At checkout, we offer an optional Solfata Shipping Protection add-on. Purchasing this protection fully covers your order against loss, theft, or damage during transit.

• If you purchased Shipping Protection: If your tracking info shows your package is lost, damaged upon arrival, or stolen, contact us immediately at returns@solfata.com. Once we verify the issue with the carrier, we will fast-track a brand-new replacement order to you at absolutely no extra cost.

• If you declined Shipping Protection: If you opt out of this protection at checkout, please note that title and risk of loss pass to you the moment we transfer the package to the carrier. Solfata Ritual is not liable for packages that are lost in transit, delayed by customs, or stolen/misplaced after a carrier marks them as delivered. In these unfortunate events, you will be responsible for filing a formal missing mail claim directly with the shipping carrier.

Questions? If you have any specific shipping requests or questions regarding your address compatibility, please contact our team at ritual@solfata.com before placing your order.